Together, we’re

More Than Mobile

We’re dedicated to our customers, people, environment, and community.

Scroll to Learn More

Our History

experts in business
Telecoms for over 25 years

MID Digital Solutions is the sister company of MID Communications, the largest independent franchise of O2 in the North West. During our 25 year history, we’ve built our business by selling O2 products under the O2 brand to business and personal customers from our retail stores in Greater Manchester, Cheshire, Merseyside, and the Fylde Coast.

MID Digital Solutions was created to expand our services to more than just mobile for business customers in the region. Our team’s expertise covers mobile comms, cloud telephony & phone systems (VoIP), and internet connectivity, providing complete, all-in-one solutions for our customers’ telecoms requirements.

IIP Silver Award 2016
O2 Marketing Franchise of the Year
Finalist Customer Service Award 2017
Finalist Customer Service Award 2017
IIE Best Newcomer 2018 Award
Finalist Oldham Business Award 2018
IIE Silver Award 2018
IIP Platinum Award 2022
IIE Certified
Finalist Rochdale Business Award 2019

Personal account managers

We pride ourselves on the quality of our customer service. It’s one of the things that sets us apart. When you partner with us for your telecommunications, you’re assigned a personal account manager who you’ll always deal with.

No call centres, no passing the buck, just great services from your personal account manager!

Our clients see us an extension of their company, and we hope you will too!

In-House technicians

We don’t rely on 3rd party technicians, instead we have our own in-house team of techs to get you up & running. That way we get you set up with your new telecommunications systems as quickly as possible, to keep up with today’s fast paced business envoirnment.

Our technicians have a combined 45+ years experience in telecommunications industry so you can trust they’re experts in what they do.

Our Values

We are…

Customer-centric

Understanding that every business has different needs means that we don’t take a “one size fits all” approach to our customers. Instead, through dedicated account management, we understand each customer’s requirements, then design specific solutions to meet those needs.

Team-based

None of us can do all of this on our own, and we place a huge emphasis on creating the perfect team environment.
We train our people to the highest standards then trust them to deliver the service we know they can achieve.

Results-driven

Striving for perfection in everything we do is one of our founding principles. Our ethos is based on continually improving all of our services, as we know we can always be better.

Solutions-focused

No two customers are alike and all businesses have specific problems to overcome.

Working in close partnership with our customers, we will always find the right solution for their business.

Relationship-builders

Our business relationships are built on solid foundations of trust, honesty, and transparency in all our operations.
As our relationships with customers evolve, we gain a deeper understanding of their businesses which helps us provide the best service.

Community-builders

Our business employs people and serves customers in the local area. As such, we feel a commitment to helping our community by organising events, such as fairs or coffee-shop drop-ins to educate people on the safe use of technology. Schools, parents, and care home residents have all benefited from our guidance.

Our Vision

MID Sustainability

To invest in our future means to invest in sustainability. This is a pledge we have built into our aims as a business, it’s something we’re incredibly passionate about.

We travel a lot, so we’ve invested in a fully electric fleet of vehicles.
To charge those cars, we’ve made sure the electricity supplied to our headquarters is from sustainable sources.
All of our sites have gotten rid of single use plastics, and have water filtration systems installed for healthy, clean drinking water.