About Us

We are
MID Digital.

We’re dedicated to our customers, people, environment, and community.

   

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More than 100
hardworking members

Our History

Together We Are
More Than Mobile

MID Digital Solutions is the sister company of MID Communications, the largest independent franchise of O2 in the North West. During our 25 year history, we’ve built our business by selling O2 products under the O2 brand to business and personal customers from our retail stores in Greater Manchester, Cheshire, Merseyside, and the Fylde Coast.

MID Digital Solutions was created to expand our services to more than just mobile for business customers in the region. Our team’s expertise covers mobile comms, cloud telephony (VoIP), and internet connectivity, providing complete, all-in-one solutions for our customers’ telecoms requirements.

  • IIP Silver Award 2016
  • O2 Marketing Franchise of the Year
  • Finalist Customer Service Award 2017
  • Finalist Customer Service Award 2017
  • IIE Best Newcomer 2018 Award
  • Finalist Oldham Business Award 2018
  • IIE Silver Award 2018
  • IIP Platinum Award 2019
  • IIE Certified
  • Finalist Rochdale Business Award 2019

Our Mission

Our aims.

Our aim is to provide businesses in the North West with a fully managed telecoms department without the need to employ specialist staff.

Our clients see us an extension of their company, and we’re always here to help resolve any issues as soon as they occur.

Based in Manchester

Our Values

We are…

Customer-centric

Understanding that every business has different needs means that we don’t take a “one size fits all” approach to our customers. Instead, through dedicated account management, we understand each customer’s requirements, then design specific solutions to meet those needs.

Team-based

None of us can do all of this on our own, and we place a huge emphasis on creating the perfect team environment.
We train our people to the highest standards then trust them to deliver the service we know they can achieve.

Results-driven

Striving for perfection in everything we do is one of our founding principles. Our ethos is based on continually improving all of our services, as we know we can always be better.

Solutions-focused

No two customers are alike and all businesses have specific problems to overcome.

Working in close partnership with our customers, we will always find the right solution for their business.

Relationship-builders

Our business relationships are built on solid foundations of trust, honesty, and transparency in all our operations.
As our relationships with customers evolve, we gain a deeper understanding of their businesses which helps us provide the best service.

Community-builders

Our business employs people and serves customers in the local area. As such, we feel a commitment to helping our community by organising events, such as fairs or coffee-shop drop-ins to educate people on the safe use of technology. Schools, parents, and care home residents have all benefited from our guidance.

Our Vision

MID Sustainability

Technology has a significant impact on the environment and we hate to see perfectly good tech going to landfill. So we have partnered with reputable tech-refurbishing companies to offer low-cost, high-spec, fully guaranteed devices to our customers.

Everyone benefits from using refurbished tech, from startups to established businesses.

To further demonstrate our commitment to the environment, we have recently changed all our company vehicles to electric with charging facilities at the office.

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