Is A Cloud-Based Phone System Right For My Business?

With video calls and instant messaging becoming increasingly popular, UK businesses in various industries have readily adopted cloud-based phone services. 

Still haven’t made the switch from your traditional analogue phones to an internet-based phone system? You’re missing out on an extensive range of benefits for both large and small businesses offered by cloud-based phone systems.

In this article, we’ll help you determine whether or not cloud-based phone services are the right choice for your business communications.

5 Benefits of Switching to a Cloud-Based Phone System

Do you want to know why so many businesses are making the switch to the cloud for their business phone system? Let’s have a look at the benefits of doing so.

1. Better reliability

With traditional analogue phones, you won’t be able to receive calls if the phone lines are down. But with cloud phone systems, you can enjoy business calls regardless of whether or not regular phone lines are working.

Cloud solutions also offer disaster recovery as they keep a backup of your business communications data.

2. Impressive cost savings

Cloud technology eliminates the need for expensive hardware, making these phone services a cost-effective communication solution. You don’t need space for additional equipment on your premises as everything is handled by remote servers.

The monthly cost of your cloud service is reasonable, and there are dozens of packages available to suit your budget. You’ll also save immensely when it comes to international calls.

3. Scalable and flexible solution

It is very easy to adjust your cloud-based phone system should your business processes grow. This scalability is made possible through virtual resources, which allow you to add and subtract resources as your requirements change without the hassle of switching physical hardware.

For example, if you hire a new employee for the festive season, you can quickly set up a new phone line for them. You’ll also be able to easily deactivate the line when they leave. Whatever your current needs may be, a cloud-based phone system can meet them.

4. Modern features

Unlike analogue phones, cloud-based phone systems offer a variety of advanced features, such as:

• Call forwarding

• Video conferencing

• Unified communications

• Voice calls

• Call recording

• International calling

Cloud-based systems are compatible with a wide range of devices, including most modern smartphones. Your cloud phone can be set up with all the features you require to meet your specific business needs.

This allows you to communicate with clients, staff members, and vendors in a variety of online formats. You can experiment with what works best for you and your business.

5. Integration at your fingertips

Cloud solutions offer easy integration with other online business tools, such as your CRM software, productivity suites, emails, and so much more. This integration streamlines your business processes, enhances customer experience, and improves overall productivity. Your cloud service provider can create custom-integrated solutions based on your requirements.

How Do I Know if a Cloud Phone System is Right For My Business?

You have minimal space

Traditional phone systems are cumbersome because they require additional onsite hardware and equipment. If your space is limited, you will benefit immensely from switching to a mobile device connected to the cloud.

You’re a new business without a lot of capital

Are you a new business that is just starting out? If so, the choice should be easy. Internet calling is far cheaper than traditional phone calls. You won’t need nearly as much capital to invest in cloud-based phone systems as you would with a traditional phone service.

You see your company growing quickly

Do you foresee rapid business growth within the next few years? One of the best things about cloud-based phone systems is that they’re completely scalable. These systems can easily grow with your business, and services can be modified to meet your changing needs.

Are There Any Potential Risks When Switching to a Cloud-Based Phone System?

While cloud-based phone systems offer a plethora of benefits, there are a few potential drawbacks you should be aware of.

Security

In this modern age, the threat of cyber attacks is all too real. Fortunately, most cloud-based phone system providers are aware of these threats and have the right security measures in place to ensure the safety of your business’s data.

However, some responsibility still falls on business owners to practise safe internet protocol if they want to prioritise their online security.

Internet connectivity

In order for your cloud phone system to work, you’ll require a reliable internet connection at all times. If you have a slow internet connection, you may need to upgrade your broadband package to make the most of your cloud-based system.

Ready to Invest in a Cloud-Based Phone System For Your Business?

MID Digital Solutions has over 15 years of industry experience and offers the best cloud phone systems in the UK. Contact us today to have your very own cloud-based system installed by our experts.

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FAQs

What is a cloud-based phone system?

A cloud phone system is a phone system that is delivered over the internet instead of traditional phone lines. The system is managed offsite, negating the need for cumbersome hardware.

How do cloud-based phone systems operate?

Cloud phone systems require an internet connection to operate. All business communications take place on the cloud, which is made up of a network of remote servers. These remote servers handle data storage, connectivity, and processing.

Are cloud-based phone systems a good choice for small businesses?

Yes, cloud communication is completely scalable and is suitable for businesses of all sizes. If you are a small business owner, there are many benefits you can enjoy from investing in a cloud solution. Allow your customers to get hold of you easily and streamline communication between staff members through business texting and internet calls.

Is it complicated to switch to a cloud-based phone system?

No. Making the switch from a traditional phone system to cloud telephony is fairly simple. While you may experience some downtime, you will be able to keep the same phone number and your lines will be back up and running in no time.

Final Thoughts

Traditional phone systems are outdated and come with a range of potential issues. Cloud-based phone systems can be customised to your preferences to ensure all your communication needs are met, so why wait to make the switch?