Phone Systems For
Call Centres
Modern call centres handle high call volumes on a daily basis and thus need the very best communication systems. At MID Digital Solutions, we provide top-tier phone systems for call centres that can easily streamline and scale operations.
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Cloud-Based Phone Systems for Call Centres
Cloud-based phone systems are becoming the golden standard when it comes to call centre operations. Their cost-effectiveness and extensive suite of features are just two of the reasons why call centres use them. Here are three of the most common types of business phone systems:
VOIP
Voice over Internet Protocol enables phone calls over the internet. It’s becoming incredibly popular because it’s versatile and supports various devices.
Hosted PBX
Hosted Private Branch Exchange is a cloud-based solution that’s hosted by the service provider and has lower maintenance costs.
Ip PBX
Internet Protocol Private Branch Exchange (IP PBX) uses an internet connection for both internal and external calls. It’s cost-effective and easy to manage.
Benefits of cloud-based phone systems
Here’s how a cloud-based phone system could benefit your call centre:
reliability & performance
Cloud-based phone systems operate from remote data centres with built-in backup and redundancy plans.
Cost savings
These systems is typically more cost-effective compared to a traditional call centre phone system. Using a cloud-based service means less maintenance and IT support compared to on-site solutions.
USer Friendly
Cloud solutions generally have user-friendly interfaces to simplify agent workflow.
Integration capabilities
These systems can easily integrate with customer relationship management software and other business tools, creating a centralised repository for customer information.
Flexibility of remote work
Allows agents to work from anywhere with an internet connection.
Revolutionise Your Call Centre Communications with 3CX
Designed as an alternative to traditional hardware-based PBX systems, 3CX is a software-based phone system that offers a complete communications solution for businesses. It integrates seamlessly with your existing systems, providing features like automatic call distribution (call routing), interactive voice response, call recording, and call monitoring – all essential for call centre operations.
If that sounds like it would suit your call centre, rest assured that 3CX is one of our areas of expertise at MID Digital Solutions.
Why Choose Us
Expertise
MID Digital Solutions is an industry leader with over 25 years of experience in offering robust business phone systems. This means we know all the ins and outs, in addition to the most current practices.
Comprehensive Solutions
We offer everything from call centre phone systems to complete contact centre solutions.
Customer Service
Our clients benefit from bespoke support provided by dedicated account managers. Our services are geared towards ensuring high uptime and optimal performance.
Cost-effective
We help businesses of all sizes scale without having to exceed their budget by providing subscription-based services that lower customer support costs.
Ask us about A bespoke unified communications system for your call centre today
Our customers have a dedicated account manager they can call for anything they need.
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What Our Clients Say About Us
“We been with Mid Digital for 18 months now and have always found them to give the highest level of service. The transition from our previous provider was very smooth with any issues being dealt with promptly and efficiently. I find the ability to have shared data and call time across all our numbers extremely beneficial and this was not available from our previous provider, so we have received better service at a reduce cost by going with Mid Digital. If I have any issues, I feel confident I can either ring or email them and I will get a prompt and useful response, again this wasn’t the case with my previous provider.”
“Kingfisher Learning Trust has partnered with MID Digital Solutions for over a decade, both as a standalone school prior to creating the Trust and now as a group of 4 schools currently. The Trust places great emphasis on long term sustainable partnerships with key suppliers and to enable this we need to receive the best possible service, both proactively and reactively. MID have done this and continue to do this consistently. They are a key partner in providing mobile phone and data across the Trust, but also a key partner in supporting the Trust with its digital strategy moving forward. The team at MID always deliver on what they promise, offer us the best possible deals and the people are great to deal with. I cannot recommend them highly enough”
“Our experience of customer service from MID is second to none. Contracts are always renewed in good time and they go the extra mile to try and get the customer the best deal. In terms of response times, I can’t ask for a more efficient and effective service to technical issues. I would have no problem recommending MID to any potential customer.”
FAQ
Frequently Asked Questions
What role does AI play in modern call centre phone systems?
AI is increasingly important in call centre operations. One common application is powering chatbots for initial customer interactions, which significantly eases the workload on customer service teams.
How do call centre phone systems handle high volumes of inbound calls?
They typically do this through automatic call distribution, call queuing, and interactive voice response. These systems can also prioritise calls based on predefined criteria.
What are the cost implications of switching to 3CX from an existing PBX system?
Making the switch to 3CX can reduce your operational expenses markedly. This is primarily because 3CX uses a concurrent call licensing model rather than per-user pricing.