Phone Systems For
Dental Practices
Industries are becoming increasingly competitive, so one of the better ways to stand out is by ensuring your communication is better than your competitor’s. That is why MID Digital Solutions offers comprehensive communications solutions, tailored to the needs of dental practices.
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Cloud-Based Phone Systems for Dental Practices
With a cloud-based phone system, dental offices can attain unprecedented flexibility and efficiency. These solutions completely eliminate the need for traditional phone lines and come with a host of benefits. Here are the main phone systems available:
VOIP
A VoIP phone system transmits phone calls over the internet. VoIP phone systems are widely known for offering high-quality calls and being reliable.
Hosted PBX
With this virtual phone system, the hardware is off-site and managed by the service provider.
Ip PBX
This system uses internet protocol to efficiently route phone calls. It offers enhanced functionality with its array of features.
Benefits of cloud-based phone systems
Key benefits for dental practices include:
Enhanced Security
Store data on secure servers, ensuring patient information is protected and accessible at all times.
Space optimisation
By eliminating the need for traditional phone lines and bulky PBX systems, cloud-based phone systems free up valuable space.
Control & Customisation
Dental practices can manage their phone systems with a wide array of features.
Mobility & Remote Access
Support mobile apps/phones and softphones enable staff to work from anywhere, provided they have an internet connection.
Simplified Maintenance
System maintenance is handled by your service providers, eliminating the need for in-house IT staff.
Revolutionise Your Dental Practice Communications with 3CX
3CX simplifies patient communication and improves dental practice efficiency, which is why many consider it to be the best phone system. Features such as call queuing and routing help manage high call volumes, while integration with dental practice management software, like Dentrix, enables quick patient identification.
Overall, it’s a cost-effective solution that can reduce call costs by 80%.
Why Choose Us
Expertise
MID Digital Solutions is a name familiar to many businesses in multiple industries, including dental practices. Why? Because we have a proven track record of providing the very best solutions for over 25 years.
Comprehensive Solutions
We’ll determine what your practice needs so we can provide you with a robust and reliable phone system. Our services are specifically designed to enhance communication and improve patient care.
Customer Service
Once we’ve set up your business phone system, we’ll provide comprehensive after-sales support via a dedicated account manager.
Reputable providers
We partner with reputable providers to offer you only the best dental phone systems.
Ask us about A bespoke unified communications system and transform your business today
Our customers have a dedicated account manager they can call for anything they need.
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What Our Clients Say About Us
“We been with Mid Digital for 18 months now and have always found them to give the highest level of service. The transition from our previous provider was very smooth with any issues being dealt with promptly and efficiently. I find the ability to have shared data and call time across all our numbers extremely beneficial and this was not available from our previous provider, so we have received better service at a reduce cost by going with Mid Digital. If I have any issues, I feel confident I can either ring or email them and I will get a prompt and useful response, again this wasn’t the case with my previous provider.”
“Kingfisher Learning Trust has partnered with MID Digital Solutions for over a decade, both as a standalone school prior to creating the Trust and now as a group of 4 schools currently. The Trust places great emphasis on long term sustainable partnerships with key suppliers and to enable this we need to receive the best possible service, both proactively and reactively. MID have done this and continue to do this consistently. They are a key partner in providing mobile phone and data across the Trust, but also a key partner in supporting the Trust with its digital strategy moving forward. The team at MID always deliver on what they promise, offer us the best possible deals and the people are great to deal with. I cannot recommend them highly enough”
“Our experience of customer service from MID is second to none. Contracts are always renewed in good time and they go the extra mile to try and get the customer the best deal. In terms of response times, I can’t ask for a more efficient and effective service to technical issues. I would have no problem recommending MID to any potential customer.”
FAQ
Frequently Asked Questions
What are key phone system features for dental practices?
Look out for features like appointment reminders/scheduling, call routing and forwarding, voicemail to email, and regulatory compliance.
How can a modern dental office phone system improve patient experience?
A modern phone system can significantly enhance patient experience by:
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Reducing wait times: Efficient call routing minimises wait times.
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Providing 24/7 access: Auto attendant and after-hours support ensure patients can reach the practice at any time.
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Enhancing communication: Clear, reliable connections improve patient calls.
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Providing personalised service: Features like caller ID allow staff to provide personalised service.
Are there any specific phone systems recommended for small vs large dental practices?
The needs of small and large dental practices can differ. If your practice is small, you might want to consider a system that’s cost-effective while offering the essential features. Large practices need enterprise-level systems with robust features, easy scalability, and advanced integration.
What should dental offices consider when transitioning to a new phone system?
Dental offices need to ensure that staff are adequately trained on the new system to minimise disruptions. They also need to consider aspects like data migration and leaving enough time to thoroughly test the new system.