Phone Systems For
Estate Agents
In today’s fast-paced real estate market, having a reliable and efficient phone system is a must for estate agents. Modern phone systems enable agents to manage client communications, ensuring no calls are missed and improving productivity. This is why MID Digital Solutions offers the best phone system services for businesses like yours.
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Cloud-Based Phone Systems for estate agents
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Reliable cloud-based phone systems can open up a world of possibilities for a real estate agency, thanks to their vast array of features and sheer flexibility. To give you a better understanding, here are the three main types of phone systems for estate agents:
VOIP
VoIP phone systems convert voice signals into digital data packets to facilitate communication.
Hosted PBX
With this cloud-based phone system, PBX hardware is stored and managed off-site, with users accessing the system over the internet.
Ip PBX
A private telephone network that uses internet protocol to handle phone calls and other communications.
Benefits of cloud-based phone systems
Here’s a look at the benefits that these systems offer:
Future proof
Moving to a cloud system ensures estate agencies aren’t significantly affected by future telecom changes.
Cost savings
An estate agency can benefit from reduced call charges, with many systems offering free or bundled UK minutes.
Multi-office support
For agencies with multiple branches, cloud-based systems make it easier to unify communications.
Integration capabilities
Many cloud-based systems integrate with other business tools, like Microsoft Outlook. This can improve workflows.
Customer Service
Features like automated menus and call routing help direct callers to the right department quickly.
optimise Your Real Estate Business Communications with 3CX
3CX is a private branch exchange phone system that offers a complete communications platform, integrating voice calls, video conferencing, SMS, and more into a single intuitive interface. This allows real estate professionals to manage all their communications efficiently from one place, reducing the need for multiple tools and saving both time and resources.
Why Choose Us
Expertise
Our 25+ years in business telecoms enable us to properly assess your needs and provide solutions that stand the test of time.
Comprehensive Solutions
We offer a wide range of services and know exactly what features are required for a business phone system for estate agents and how to deliver it.
Customer Service
Our clients are well taken care of at MID Digital Solutions, with each having a dedicated account manager to provide personalised support.
Cost savings
Our solutions are designed to save money while improving your communication systems.
Ask us about A bespoke unified communications system for your Real Estate Agency today
Our customers have a dedicated account manager they can call for anything they need.
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What Our Clients Say About Us
“We been with Mid Digital for 18 months now and have always found them to give the highest level of service. The transition from our previous provider was very smooth with any issues being dealt with promptly and efficiently. I find the ability to have shared data and call time across all our numbers extremely beneficial and this was not available from our previous provider, so we have received better service at a reduce cost by going with Mid Digital. If I have any issues, I feel confident I can either ring or email them and I will get a prompt and useful response, again this wasn’t the case with my previous provider.”
“Kingfisher Learning Trust has partnered with MID Digital Solutions for over a decade, both as a standalone school prior to creating the Trust and now as a group of 4 schools currently. The Trust places great emphasis on long term sustainable partnerships with key suppliers and to enable this we need to receive the best possible service, both proactively and reactively. MID have done this and continue to do this consistently. They are a key partner in providing mobile phone and data across the Trust, but also a key partner in supporting the Trust with its digital strategy moving forward. The team at MID always deliver on what they promise, offer us the best possible deals and the people are great to deal with. I cannot recommend them highly enough”
“Our experience of customer service from MID is second to none. Contracts are always renewed in good time and they go the extra mile to try and get the customer the best deal. In terms of response times, I can’t ask for a more efficient and effective service to technical issues. I would have no problem recommending MID to any potential customer.”
FAQ
Frequently Asked Questions
Can estate agents integrate their VoIP system with their CRM software?
Yes, integrating VoIP systems with CRM software is very common and can be handled by your service provider. The integration allows for the automatic logging of business calls, easy access to client information during calls, and the ability to update records in real time. Just ensure that you choose a phone system provider that offers CRM integration.
How can a phone system help estate agents manage multiple property listings?
Modern phone systems can help estate agents manage multiple listings efficiently through features like virtual phone numbers and the option to automatically route calls. For example, each property listing can have its own dedicated number, allowing agents to track interest in specific properties. Automated menus can provide callers with basic property information, freeing up agents’ time.
What mobile capabilities should estate agents look for in a phone system?
This may vary depending on the exact nature of your real estate agency. However, agents should look for phone systems that come with mobile apps, and that allow calls on personal devices, access to voicemail and call logs, and the ability to easily transfer calls between mobile and desk phones.
How can call analytics benefit an estate agency?
Call analytics can provide valuable insights which estate agencies can use to refine their tactics. Many estate agents use data from their virtual phone system to identify peak call times, track campaign performance and analyse call durations and outcomes. The data can also be used to identify frequently asked questions and monitor both missed calls and callback rates.
Are there compliance considerations for estate agents when choosing a cloud-based phone system?
Yes, an estate agency should consider the following when choosing a cloud device such as a VoIP phone system:
Data protection regulations (like GDPR in the EU or UK) for storing client information.
Call recording consent and storage requirements.
Ability to easily retrieve and delete client data upon request.
Security features to protect sensitive client information.