Phone Systems For
Financial Services Industry
Financial services rely heavily on accurate and timely communication, any interruption can have catastrophic consequences. Luckily, MID Digital Solutions offers phone systems for financial firms that can ensure efficient communication and enhanced productivity.
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Cloud-Based Phone Systems for Financial Services Industry
If your financial services firm is in need of greater flexibility and scalability when it comes to your communication, cloud-based phone systems could be what you need. Here’s a quick look at the main types of communication solutions:
VOIP
Voice over Internet Protocol allows calls over the internet, enabling high-quality communication.
Hosted PBX
A fully managed system hosted in the cloud, reducing maintenance costs.
Ip PBX
This system combines the reliability of traditional PBX with the flexibility of the internet.
Benefits of cloud-based phone systems
Key benefits for include:
Enhanced Security
A cloud-based phone system provides robust security features to protect sensitive financial information.
Business continuity
These systems have built-in redundancy and disaster recovery features, ensuring financial services firms can maintain communication during outages.
Global connectivity
For firms with international operations, cloud systems allow for cost-effective global calling. They can also be used on the mobile devices of financial professionals working remotely.
Analytics and reporting
Cloud systems provide detailed call data and reporting, helping firms analyse patterns and adapt their strategies as needed.
Cost savings
Cloud phones eliminate the need for expensive on-premises hardware and related maintenance costs.
Revolutionise Your Business Communications with 3CX
Financial services firms can streamline and expedite their communications with 3CX. This comprehensive communication offers some of the best security, seamless integration, and advanced call recording capabilities. It’s also worth noting that it can reduce phone bills by up to 80%, compared to using traditional phone lines.
Why Choose Us
Expertise
We have over 25 years of experience in the telecoms industry under our belt. This has positioned us as an industry leader with a firm understanding of the needs of the financial industry.
Comprehensive Solutions
We’ll determine what your practice needs so we can provide you with a robust and reliable phone system. Our services are specifically designed to enhance communication and improve patient care.
Customer Service
All our customers are assigned dedicated account managers to ensure personalised service and make downtime a thing of the past.
Compliance and security
Compliance and security are at the very top of our priority list, which is why we ensure all communications meet industry standards and regulations.
Ask us about A bespoke unified communications system and transform your business today
Our customers have a dedicated account manager they can call for anything they need.
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What Our Clients Say About Us
“We been with Mid Digital for 18 months now and have always found them to give the highest level of service. The transition from our previous provider was very smooth with any issues being dealt with promptly and efficiently. I find the ability to have shared data and call time across all our numbers extremely beneficial and this was not available from our previous provider, so we have received better service at a reduce cost by going with Mid Digital. If I have any issues, I feel confident I can either ring or email them and I will get a prompt and useful response, again this wasn’t the case with my previous provider.”
“Kingfisher Learning Trust has partnered with MID Digital Solutions for over a decade, both as a standalone school prior to creating the Trust and now as a group of 4 schools currently. The Trust places great emphasis on long term sustainable partnerships with key suppliers and to enable this we need to receive the best possible service, both proactively and reactively. MID have done this and continue to do this consistently. They are a key partner in providing mobile phone and data across the Trust, but also a key partner in supporting the Trust with its digital strategy moving forward. The team at MID always deliver on what they promise, offer us the best possible deals and the people are great to deal with. I cannot recommend them highly enough”
“Our experience of customer service from MID is second to none. Contracts are always renewed in good time and they go the extra mile to try and get the customer the best deal. In terms of response times, I can’t ask for a more efficient and effective service to technical issues. I would have no problem recommending MID to any potential customer.”
FAQ
Frequently Asked Questions
How can VoIP phone systems help financial institutions reduce costs?
VoIP phone systems can help financial institutions reduce costs by:
Eliminating the need for traditional phone lines and associated maintenance.
Offering scalable solutions that grow with the business without significant investment needed.
Reducing long-distance and international call charges.
Enabling remote work capabilities.
What are the common challenges with integrating a cloud phone system?
The common challenges when integrating a cloud phone system include:
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Data security and compliance
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Network reliability
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Integration complexity
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Cost management
Is omnichannel communication better for financial services?
Omnichannel communication is becoming the go-to option for many in the finance industry. It’s a better choice compared to traditional single-channel approaches, as it can enhance customer experience, increase accessibility, and efficiently integrate data and analytics – all crucial aspects of the financial services sector.
What integration capabilities should financial service providers consider for a phone system?
Financial services should consider phone system integration with:
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Customer relationship management software
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Core banking systems
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Compliance solutions
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Workforce management software
Another useful feature would be integration with business intelligence and analytics tools.
How can AI and machine learning enhance phone systems for financial institutions?
They can enhance phone systems for financial institutions by providing intelligent virtual assistants for call routing, offering predictive analytics to anticipate customer needs, and implementing real-time speech analytics for improved compliance monitoring. Additionally, they can enhance fraud detection and automate post-call summaries.