Phone Systems For
GP Surgeries
The success of a GP surgery largely hinges on its ability to provide efficient services to patients. However, they often struggle to find the best phone system. This is why MID Digital Solutions offers complete communication solutions that perfectly align with the needs of GP surgeries.
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Cloud-Based Phone Systems for GP Surgeries
Business phone systems have seen immense technological advancements in recent years. Nowadays, they offer flexibility and advanced features that were thought to be impossible. Here are three of the most common types:
VOIP
Voice over Internet Protocol facilitates calls via the internet.
Hosted PBX
A Private Branch Exchange system that is hosted off-site and managed by the service provider.
Ip PBX
An Internet Protocol Private Branch Exchange uses internet protocols for communication.
Benefits of cloud-based phone systems
Key benefits for GP surgeries include:
Enhanced call management
Features like call routing, recording, and virtual receptions allow practice managers to handle large volumes of calls.
Improved patient access
Cloud phones help reduce the ‘8 am Monday scramble’ for appointments by providing features like automated booking.
Integration
Cloud systems can integrate with major clinical systems like EMIS Web.
Data and insights
Can provide detailed call data and reporting, helping practices understand demand patterns.
NHS framework compliance
The new NHS England Better Purchasing Framework ensures that cloud telephony solutions meet specific standards for primary care.
Optimise Your GP Surgery Communications with 3CX
GP surgeries can optimise communications with 3CX by leveraging its integrated features to improve patient access and streamline operations. The system’s call recording, routing, and virtual receptionist capabilities can help manage large call volumes effectively, reducing wait times and boosting patient satisfaction. Implementing this system can also result in substantial cost savings.
Why Choose Us
Expertise
We have over 25 years of experience in providing business phone systems to clients across multiple industries, including healthcare professionals.
Tailored Solutions
Our initial consultation allows us to work closely with your surgery to determine your needs accurately and provide suitable telephone systems.
Customer Service
Dedicated account managers are assigned to each of our clients to ensure that they get the very best out of their investment and don’t experience operational disruptions.
Cost-Effective
We leverage our extensive industry knowledge to ensure we provide the best and most cost-effective phone system for GP surgeries.
Ask us about A bespoke unified communications system and transform your business today
Our customers have a dedicated account manager they can call for anything they need.
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What Our Clients Say About Us
“We been with Mid Digital for 18 months now and have always found them to give the highest level of service. The transition from our previous provider was very smooth with any issues being dealt with promptly and efficiently. I find the ability to have shared data and call time across all our numbers extremely beneficial and this was not available from our previous provider, so we have received better service at a reduce cost by going with Mid Digital. If I have any issues, I feel confident I can either ring or email them and I will get a prompt and useful response, again this wasn’t the case with my previous provider.”
“Kingfisher Learning Trust has partnered with MID Digital Solutions for over a decade, both as a standalone school prior to creating the Trust and now as a group of 4 schools currently. The Trust places great emphasis on long term sustainable partnerships with key suppliers and to enable this we need to receive the best possible service, both proactively and reactively. MID have done this and continue to do this consistently. They are a key partner in providing mobile phone and data across the Trust, but also a key partner in supporting the Trust with its digital strategy moving forward. The team at MID always deliver on what they promise, offer us the best possible deals and the people are great to deal with. I cannot recommend them highly enough”
“Our experience of customer service from MID is second to none. Contracts are always renewed in good time and they go the extra mile to try and get the customer the best deal. In terms of response times, I can’t ask for a more efficient and effective service to technical issues. I would have no problem recommending MID to any potential customer.”
FAQ
Frequently Asked Questions
How can a new phone system help GP surgeries manage high call volumes?
Features like automated attendants for incoming calls, automated callbacks, self-service options for common queries, and real-time monitoring can all help GP practices manage high call volumes.
Are cloud-based phone systems suitable for GP surgeries?
Yes, which is why advanced cloud telephony is becoming increasingly popular for GP practices. This is primarily because of the low upfront costs, automatic updates and maintenance, as well as seamless scalability and integration with other cloud-based healthcare applications.
What are the cost considerations when upgrading to a new phone system?
If you’re about to upgrade to a new system, be wary of the initial set-up fees, monthly service charges, costs for additional features, training costs for staff, and hardware expenses, such as phones and headsets. However, you should also note the potential savings from improved efficiency.
How can GP surgeries ensure patient confidentiality and data protection with a new phone system?
To ensure patient confidentiality and data protection, start by choosing a phone system that complies with healthcare data protection regulations. Then, implement strong encryption for all calls and data transmissions.
Use secure authentication methods for staff access, have staff training on data protection, and conduct regular security audits and risk assessments.
How can a modern phone system integrate with electronic health records?
A modern phone system integration with EHR systems can streamline operations by:
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Updating patient records automatically.
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Enabling staff to access patient information during calls.
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Facilitating scheduling straight from the phone system.
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Enhancing overall data accuracy and reducing administrative workload.