Phone Systems For
Hotels
The hospitality industry demands the very best service for their clientele. An easy way to do this is through accurate and reliable communication. So, if your hotel telephone system is outdated, it may be time for an upgrade.
MID Digital Solutions offers modern cloud-based telephone systems, providing a comprehensive communication platform that ticks all your and your guests’ boxes.
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Cloud-Based Phone Systems for hotels
With current technology, hotels have a plethora of ways to manage their communications. These systems offer a variety of options. Here are three of the best hotel phone systems:
VOIP
Voice over Internet Protocol enables video and voice calls over the internet. It’s becoming incredibly popular because it’s versatile and supports various devices.
Hosted PBX
A cloud-hosted service that eliminates the need for on-site hardware.
Ip PBX
Uses internet protocol to seamlessly manage calls within a hotel.
Benefits of cloud-based phone systems
Here’s how these systems can transform your hotel operations:
Scalability
These systems allow hotels to easily scale their phone system up or down based on seasonal demand.
Cost savings
Cloud-based systems are generally more cost-effective compared to on-site PBX systems.
Improved customer service
Features like personalised caller ID and efficient call routing allow hotel staff to provide a more personalised and efficient service.
Easy management
Cloud-based systems are typically easier to set up, manage, and update, thanks to their more intuitive control panels.
Reliability
Cloud systems often have built-in redundancy and disaster recovery capabilities.
optimise Your Hotel Communications with 3CX
The 3CX system can significantly improve hotel communication infrastructure, which is why many consider it to be the best hotel phone system. It provides a robust, feature-rich platform that supports seamless communication across multiple locations. With this software-based phone system, your hotel can integrate all the features needed to enhance both guest services and internal operations.
Why Choose Us
Expertise
We have over two decades of experience in business phone systems, helping organisations in various industries scale their communication.
Comprehensive Solutions
Besides providing crystal clear voice and video calls, we pride ourselves on leveraging cutting-edge technology that integrates well with your existing infrastructure.
Customer Service
We’ll work closely with you to find the right hotel phone system that meets your needs. After that and installation, we provide comprehensive after-sales support via dedicated account managers.
Cost savings
Our solutions are designed to save money while improving your communication systems.
Ask us about A bespoke unified communications system for your hotel today
Our customers have a dedicated account manager they can call for anything they need.
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What Our Clients Say About Us
“We been with Mid Digital for 18 months now and have always found them to give the highest level of service. The transition from our previous provider was very smooth with any issues being dealt with promptly and efficiently. I find the ability to have shared data and call time across all our numbers extremely beneficial and this was not available from our previous provider, so we have received better service at a reduce cost by going with Mid Digital. If I have any issues, I feel confident I can either ring or email them and I will get a prompt and useful response, again this wasn’t the case with my previous provider.”
“Kingfisher Learning Trust has partnered with MID Digital Solutions for over a decade, both as a standalone school prior to creating the Trust and now as a group of 4 schools currently. The Trust places great emphasis on long term sustainable partnerships with key suppliers and to enable this we need to receive the best possible service, both proactively and reactively. MID have done this and continue to do this consistently. They are a key partner in providing mobile phone and data across the Trust, but also a key partner in supporting the Trust with its digital strategy moving forward. The team at MID always deliver on what they promise, offer us the best possible deals and the people are great to deal with. I cannot recommend them highly enough”
“Our experience of customer service from MID is second to none. Contracts are always renewed in good time and they go the extra mile to try and get the customer the best deal. In terms of response times, I can’t ask for a more efficient and effective service to technical issues. I would have no problem recommending MID to any potential customer.”
FAQ
Frequently Asked Questions
What are the essential features of a hotel phone system?
Key features include:
Multi-level IVR for routing calls
Extension-to-extension dialling
Wake-up call scheduling
Do-not-disturb settings
Call recording
Integration with property management software
These features help simplify communication between guests and staff.
How do hotel phone systems integrate with property management systems (PMS)?
Most modern hotel phone systems can integrate with popular PMS platforms like Fidelio, Protel, and roomMaster with relative ease. This integration allows for automated check-in/out processes, real-time room status updates, and the generation of call bills.
Is it expensive to implement a VoIP phone system in a hotel?
Compared to implementing a traditional phone system, installing a VoIP phone is typically very cost-effective. Plus, these systems lower upfront hardware expenses, reduce ongoing maintenance costs and offer competitive pricing models. VoIP phone systems can also provide advanced features at no extra cost.
How do hotel phone systems enhance guest satisfaction?
Hotel phone systems enhance guest satisfaction by providing more personalised services like custom greetings, efficient call routing, and easy access to hotel services. Integration with PMS and CRM systems allows for the quick provision of room service and the resolution of guest requests.
How can a hotel phone system support emergency situations?
The best hotel phone systems include emergency features that provide accurate location information to emergency services. They also implement mass notification systems for quickly alerting all guests and staff in case of emergencies. Some systems even allow for priority override, ensuring critical calls get through during high-volume periods.