Phone Systems For
Law Firms
Today’s clients expect a range of options to communicate with legal firms. The modern legal phone system must provide more than a secure connection, call hold, and call routing functions.
MID Digital Solutions delivers advanced telecommunications systems through Unified Communications that allow you to meet client expectations and collaborate effectively within the office.
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Cloud-Based Phone Systems for LAw Firms
Cloud-based phone systems offer law firms modern, internet-based communication solutions, rather than via traditional phone lines. The system is hosted in the cloud to reduce on-premises hardware and costs.
VoIP (Voice over Internet Protocol) is a leading technology used in cloud-based phone services. It is used in advanced internet-based phone systems like IP PBX (Internet Protocol Private Branch Exchange) and Hosted PBX (PBX in the cloud).
VoIP and Hosted PBX are cloud-based telephone systems popularly used in the legal profession.
These systems incorporate all the features that enhance office collaboration and outside communications. They also track client interactions to support legal files.
VOIP
Cloud-based VoIP systems offer the following features and more:
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Call forwarding and voicemail-to-email
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Video meetings, call recording
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Instant messaging and chat
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CRM and other integrations
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Collaboration tools
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Virtual receptionists
VoIP can also be used with systems supported on-premises.
Hosted PBX
This service is hosted in the cloud by a service provider and features:
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Call recording
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Advanced call forwarding to desktops, desk phones, mobiles, and other devices
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Web conferencing
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Chat and message
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Reporting and analytics
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Office 365 and CRM integrations
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Faxing
Ip PBX
IP PBX offers the same features as Hosted PBX, except it is not hosted in the cloud but in your offices.
Benefits of cloud-based phone systems
Key benefits for law firms include:
Easy integration of other communication tools – messaging, video, mobile apps, and more.
Supports remote work.
Faster connectivity.
Good call quality and reliability.
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Optimise Your Law Firm Communications with 3CX
Trusted by 12 million users, 3CX is a Unified Communications solution that has revolutionised legal phone systems.
The system combines all your firm’s communication tools into one user-friendly platform. Much more than a phone system, it supports client communications from any internet-connected device.
3CX allows you to communicate with your team and clients seamlessly through voice, phone messaging, video conferencing, email, and more. This advanced phone system also offers seamless integration with CRMs and legal software.
Why Choose Us?
Expertise
Our expert business telecommunications team, with over 25 years of experience, provides ongoing technical support.
Bespoke Solutions
We understand there is no one-size-fits-all law firm phone system. We work with you to tailor a communications package precisely to your requirements.
Customer Service
To ensure exceptional personal service, your dedicated account manager serves as your professional business ‘concierge’ on all interactions.
Scalable systems
Our cloud-based phone systems offer flexibility to scale as your business needs grow.
Ask us about A bespoke unified communications system and transform your business today
Our customers have a dedicated account manager they can call for anything they need.
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What Our Clients Say About Us
“We been with Mid Digital for 18 months now and have always found them to give the highest level of service. The transition from our previous provider was very smooth with any issues being dealt with promptly and efficiently. I find the ability to have shared data and call time across all our numbers extremely beneficial and this was not available from our previous provider, so we have received better service at a reduce cost by going with Mid Digital. If I have any issues, I feel confident I can either ring or email them and I will get a prompt and useful response, again this wasn’t the case with my previous provider.”
“Kingfisher Learning Trust has partnered with MID Digital Solutions for over a decade, both as a standalone school prior to creating the Trust and now as a group of 4 schools currently. The Trust places great emphasis on long term sustainable partnerships with key suppliers and to enable this we need to receive the best possible service, both proactively and reactively. MID have done this and continue to do this consistently. They are a key partner in providing mobile phone and data across the Trust, but also a key partner in supporting the Trust with its digital strategy moving forward. The team at MID always deliver on what they promise, offer us the best possible deals and the people are great to deal with. I cannot recommend them highly enough”
“Our experience of customer service from MID is second to none. Contracts are always renewed in good time and they go the extra mile to try and get the customer the best deal. In terms of response times, I can’t ask for a more efficient and effective service to technical issues. I would have no problem recommending MID to any potential customer.”
FAQ
Frequently Asked Questions
Are cloud-based communication systems high maintenance?
Yes, cloud-based phone systems are generally low maintenance. The system is hosted and managed by a third-party provider, who handles updates, security, and technical priorities.
Can I keep my phone number if moving to a cloud-based telephone system?
Yes, you can retain your existing numbers when you move to a new cloud system.
Is it secure to use a cloud-based phone system for confidential legal communications?
Yes, reputable providers incorporate high levels of encryption and security measures to ensure your communications and records, including client data, are protected.