Phone Systems For
Pharmacies
A modern phone system is essential for any pharmacy, mainly because of the critical nature of pharmacy products and services. It ensures smooth communication between staff, patients, and suppliers. If you don’t know where to start, rest assured, as MID Digital Solutions offers advanced phone systems for pharmacies that streamline operations through unified communications.
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Cloud-Based Phone Systems for Pharmacies
Cloud-based phone systems are revolutionising business communications, allowing businesses to do more with less effort. If you’re ready to integrate one but are unsure which is best for your pharmacy, here’s a breakdown of three systems that might be what you’re looking for:
VOIP
Voice over Internet Protocol (VoIP) converts voice into data packets for transmission over the internet. It’s becoming incredibly popular because it’s versatile and supports various devices.
Hosted PBX
This system is hosted off-site and managed by a service provider. It requires very little maintenance and offers a wide range of features.
Ip PBX
Internet Protocol Private Branch Exchange (IP PBX) uses an internet connection for both internal and external calls. It’s cost-effective and easy to manage.
Benefits of cloud-based phone systems
Here’s a look at the benefits that these systems offer:
Scalability
Easily add or remove lines as your business grows.
Cost-effectiveness
Reduce operational costs with subscription-based models.
High call quality
If you have a stable and strong enough internet connection, you can benefit from superior call quality.
Advanced features
Access advanced features like forwarding incoming calls to the right person, voicemail, call recording, capturing patient data, and conferencing – all of which can streamline and expedite your operations.
Flexibility
Use any device, anytime, anywhere, provided you have an internet connection.
optimise Your pharmacy Communications with 3CX
3CX is a powerful tool that can transform your pharmacy business communications. It offers a unified platform for calls, video, and chat, making it easier to stay connected within your pharmacy team and with customers. 3CX has a very straightforward installation process, requiring only an internet connection and a licence.
Additionally, businesses can easily scale it as needed and integrate it with popular CRM tools like Salesforce and Hubspot – all while saving around 80% annually compared to traditional phone systems.
Why Choose Us
Expertise
With over 25 years in telecoms, we have the knowledge and experience to provide top-notch business phone systems.
Comprehensive Solutions
We offer a full range of telecom services for your pharmacy, including cloud telephony, internet connectivity, and the ability to record calls.
Customer Service
Customer satisfaction is at the top of our list of priorities. This is why we focus on building long-term partnerships and providing exceptional service through your dedicated account manager.
Cost savings
Our solutions are designed to save money while improving your communication systems.
Ask us about A bespoke unified communications system for your Pharmacy today
Our customers have a dedicated account manager they can call for anything they need.
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What Our Clients Say About Us
“We been with Mid Digital for 18 months now and have always found them to give the highest level of service. The transition from our previous provider was very smooth with any issues being dealt with promptly and efficiently. I find the ability to have shared data and call time across all our numbers extremely beneficial and this was not available from our previous provider, so we have received better service at a reduce cost by going with Mid Digital. If I have any issues, I feel confident I can either ring or email them and I will get a prompt and useful response, again this wasn’t the case with my previous provider.”
“Kingfisher Learning Trust has partnered with MID Digital Solutions for over a decade, both as a standalone school prior to creating the Trust and now as a group of 4 schools currently. The Trust places great emphasis on long term sustainable partnerships with key suppliers and to enable this we need to receive the best possible service, both proactively and reactively. MID have done this and continue to do this consistently. They are a key partner in providing mobile phone and data across the Trust, but also a key partner in supporting the Trust with its digital strategy moving forward. The team at MID always deliver on what they promise, offer us the best possible deals and the people are great to deal with. I cannot recommend them highly enough”
“Our experience of customer service from MID is second to none. Contracts are always renewed in good time and they go the extra mile to try and get the customer the best deal. In terms of response times, I can’t ask for a more efficient and effective service to technical issues. I would have no problem recommending MID to any potential customer.”
FAQ
Frequently Asked Questions
Why do pharmacies need specialised phone systems?
Pharmacies require specialised phone systems to handle high call volumes, ensure patient privacy, manage prescriptions, and integrate with pharmacy management software.
How can a phone system help improve patient communication in a pharmacy?
A modern phone system can improve patient communication through features like automated appointment reminders, prescription-ready notifications, after-hours messaging, and multilingual support.
What are the key security features of phone systems for pharmacies?
Some must-have features of pharmacy phone systems include encryption to ensure voice and data communications are secure, call recording and monitoring, strong access controls (particularly role-based), and secure voicemail.
Are cloud-based phone systems suitable for pharmacies?
Yes, they perform very well for pharmacies. This is because of their scalability, sophisticated features, and regulatory compliance capabilities. They also offer a flexible way to handle calls from multiple locations or during emergencies.