Phone Systems For
Restaurants
Restaurant operations need to be smooth at all times, especially when it comes to their communication. This is why modern phone lines are valuable to them. They ensure efficient communication, improve customer service, and streamline operations.
MID Digital Solutions can offer your restaurant a phone system that’s based on unified communication principles and tailored to the unique needs of your industry.
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Cloud-Based Phone Systems for Restaurants
A cloud-based phone system is quickly becoming the best way for restaurants to manage calls. These systems use an internet connection to handle incoming calls and outgoing communications with ease. Here are the main types of cloud-based phone systems:
VOIP
Voice over Internet Protocol (VoIP) converts voice into data packets for transmission over the internet. It’s becoming incredibly popular because it’s versatile and supports various devices. This system is an incredibly flexible and scalable restaurant phone system.
Hosted PBX
This system is hosted by a service provider, meaning that on-site hardware isn’t required.
Ip PBX
This system is hosted by a service provider, meaning that on-site hardware isn’t required.
Benefits of cloud-based phone systems
Here’s a look at the benefits that these systems offer:
Business continuity
Built-in redundancy and disaster recovery capabilities ensure minimal disruption during outages or disasters.
Easy setup and management
Cloud systems are generally straightforward when it comes to setup and management, with providers handling infrastructure maintenance and updates.
Integration
These systems integrate seamlessly with CRM software and other tools.
Improved customer service
Features like auto attendant, virtual queue, and call recording can enhance a restaurant’s professional image and improve customer satisfaction.
Reliability
Digital phone systems often provide high uptime and call quality.
optimise Your Restaurant Communications with 3CX
3CX is one of the latest ways to enhance restaurant communications. This reliable phone system helps to ensure optimal customer service, internal communication, and efficiency – all key components of a successful restaurant. Plus, with features like call routing, interactive voice response, and remote access, 3CX ensures your restaurant phone system meets all your needs.
Why Choose Us
Expertise
With over 25 years of experience in telecommunications, we have an expert understanding of how communication evolves, the best practices, and the unique communication needs of the restaurant business.
Comprehensive Solutions
We offer a full range of telecom services for your restaurant, including cloud telephony, internet connectivity, and the ability to record calls.
Customer Service
Each of our customers is assigned a dedicated account manager who can provide bespoke support and ensure your communications run smoothly and uninterrupted.
Cost-effective solutions
Our solutions are designed to save money while improving your communication systems.
Ask us about A bespoke unified communications system for your Restaurant today
Our customers have a dedicated account manager they can call for anything they need.
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What Our Clients Say About Us
“We been with Mid Digital for 18 months now and have always found them to give the highest level of service. The transition from our previous provider was very smooth with any issues being dealt with promptly and efficiently. I find the ability to have shared data and call time across all our numbers extremely beneficial and this was not available from our previous provider, so we have received better service at a reduce cost by going with Mid Digital. If I have any issues, I feel confident I can either ring or email them and I will get a prompt and useful response, again this wasn’t the case with my previous provider.”
“Kingfisher Learning Trust has partnered with MID Digital Solutions for over a decade, both as a standalone school prior to creating the Trust and now as a group of 4 schools currently. The Trust places great emphasis on long term sustainable partnerships with key suppliers and to enable this we need to receive the best possible service, both proactively and reactively. MID have done this and continue to do this consistently. They are a key partner in providing mobile phone and data across the Trust, but also a key partner in supporting the Trust with its digital strategy moving forward. The team at MID always deliver on what they promise, offer us the best possible deals and the people are great to deal with. I cannot recommend them highly enough”
“Our experience of customer service from MID is second to none. Contracts are always renewed in good time and they go the extra mile to try and get the customer the best deal. In terms of response times, I can’t ask for a more efficient and effective service to technical issues. I would have no problem recommending MID to any potential customer.”
FAQ
Frequently Asked Questions
What features should a restaurant phone system include?
Essential features include:
Call forwarding
Voicemail-to-email
Automated reservation systems
Call queuing
Integration with online ordering platforms like Uber Eats
What should restaurants consider when choosing a VoIP system?
Restaurants should consider factors like:
Call volume
The need for multi-line capabilities
Integration with existing systems
Ease of use
Budget.
Additionally, assessing customer support and provider reputation are points for consideration.
How can a phone system help manage reservations and waitlists?
Besides the ability to automatically answer incoming calls, advanced phone systems can include automated reservation management features, such as interactive voice response (IVR) systems that allow customers to make, confirm, or cancel reservations without speaking to staff members. They can also manage waitlists and send SMS notifications to customers when their table is ready.
What should restaurants do to ensure their phone system is reliable and always available?
Restaurants should start by choosing a reputable phone system provider with a strong record of uptime and customer support. They should also consider systems with built-in redundancy and disaster recovery features to minimise downtime during outages. Regular maintenance and updates are also crucial for ensuring optimal performance.