There is no doubt that the way we work is going through a significant transformation. Offices and shared spaces being forced to close has in turn meant more and more staff are working remotely or from home. Normally this would be fine, but the sheer range of communications tools that have been introduced into businesses over the years has meant employees can be overwhelmed, and the communications process within businesses becomes disjointed. Enter Unified Communications.

Unified Communications, or UC, simply refers to the unification of a business’s communications tools. It has been taken a step further recently though, with the term UC&C (Unified Communications and Collaboration), pointing to the integration of collaboration tools alongside the typical systems for communication.

UC breaks down barriers and ensures high levels of interaction amongst a dispersed workforce. It ensures users can access the same secure system, no matter where they are. 

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What’s covered by UC?

While not an exhaustive list, UC will typically incorporate some of the following areas:

  • Messaging
  • Voice and video calling
  • Team collaboration (through programs such as Microsoft Teams)
  • Video Conferencing
  • File sharing 

There will be great variance across businesses in terms of what communication tools they use, but the flexibility and adaptability of UC means things are always integrated.

What are the key benefits to unifying my communication solutions?

With numerous offerings available in the working world, UC makes life simple. The right platform of products, like those sold by us at MID Digital Solutions, gives users everything they need to work, share and collaborate across a single interface. The result?

Better productivity – users can connect comfortably through a range of devices, speeding up work and communication. Call routing for example, allows users to take a call wherever they’re and on whatever device they’re using, useful for those out and about, or working remotely.

Better collaboration – with tools such as Microsoft Teams, staff can work together in a way that suits them, setting up groups for certain projects, using IM for continuous communication and sharing files. 

Less admin & maintenance – With MID Digital Solutions, all your communications tools are in one place. This means less bills, fewer technical support numbers and a streamlined approach to maintenance.

More flexibility – with remote working becoming more mainstream, UC empowers users to take their work wherever they go. This is in part down to the fact many applications are in the cloud. Additionally, new users and staff that join can be set up quickly, even aligning to exist hardware in the business, demonstrating the scalability UC solutions offer.

Reduced costs – companies can now implement a UC system with all the bells and whistles of an on-premises solution for a fraction of the price, due to the “bringing together” of the different platforms. 

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The MID Digital Solutions offering:

MID Digital Solutions are experts in bringing all your communication tools and software under one roof. We work backwards from the user, so we get the full picture of your business requirements both now and in the future. So, whether it’s Office 365 and mobile, or VoIP, MDM and OneDrive you want to bring together, we’ve got you covered. What’s more, we can also assist with the sourcing of your equipment, marrying up both software and hardware for a package that works for your business.

See more of what makes MID Digital Solutions different here and challenge us to provide you with a solution today. Give us a call on

0161 978 6848 

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