Services

Voip

VoIP (Voice over Internet Protocol) is the system we’ll all have to use when the current ISDN system stops in 2025.
Don’t worry about having to learn a new technology. If you’ve ever made a call through an app like WhatsApp, you’ve already used a VoIP service.

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Frequently Asked Questions

You ask, we answer.

What is the ISDN Switch off, and will I be affected?

Traditionally, ISDN technology allowed inbound and outbound voice calls through a ‘digital’ line. BT first launched ISDN in 1986 to migrate outdated landline technology to digital. However, SIP trunking is now replacing ISDN services with VoIP or cloud-based phone services being the chosen methods of communications. This means ISDN will be phased out entirely by 2025, starting with some areas as soon as January 2021. So, if your phone calls do not currently travel over the internet, you must make the change by December 2025.

Do I need to use a traditional desk phone with VoIP?

The short answer is no! You can use an IP-based desk phone. However, if your device has an internet connection (e.g. mobile or laptop), you can usually use it to make and receive calls as if you were sitting at your desk.

Do you cap data?

A typical voice call uses 100kb of data per call, meaning that a standard ADSL Broadband Line would be sufficient. However, you should consider the number of users and concurrent calls taking place. We would always ensure a good quality fibre connection is installed where possible to guarantee the quality of service.

Is VoIP more expensive?

No! VoIP, while being a subscription-based service, is incredibly cost-effective compared to legacy phone systems and infrastructure. In addition, you get inclusive calls and a portfolio of many features and benefits. You’ll also save money by not having a maintenance contract.

Can I keep my existing phone numbers?

Absolutely. We can move all your current numbers over to a new solution with minimal disruption. We can also provide new numbers for any geographic location.

Costs

Examples of VoIP deals

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See our pricing

Business Basic

What’s included?

  • 500 minutes UK Landline & 500
    minutes UK Mobile
  • Free Deskphone
  • CRM Integration & Mobile App
  • Call Recording

£11.95/ MONTH

Business Max

What’s included?

  • 2000 minutes UK Landline & 2000
    minutes UK Mobile
  • CRM Integration & Mobile Appointment,
  • Softphone & Call Recording
  • Microsoft Teams Integration

£14.95/ MONTH

Testimonials

What our
customers say

In a saturated industry, MID Digital Solutions stood out and have impressed due to their no-nonsense approach, we have found the team genuine and a pleasure to deal with and look forward to continuing our working relationship

Jeffrey Hawley

Managing Director

Thanks very much for our super-fast delivery, you and your team always go above and beyond and provide and excellent and efficient service which enables our staff to stay connected on the go

David English

Managing Director

We have been a client of Mid Digital Solutions for some time now and have always been impressed with the all-round service and care that is provided by the whole team. No matter who is dealing with your query they always ensure that things are dealt with in an efficient manner, and this is one of the reasons why we hope to continue our partnership with MID for many years to come.

Dillan O’Connor

Director

We have found MID Digital Solutions to be reliable and proactive in looking after our account, the service received combined with the solution they implemented makes them our first choice and we now see them as a natural extension of our business

Phil Lamb

Managing Director

Contact

Ask us about VoIP

As part of our culture of customer service, we don’t use call centres.

Our customers have a dedicated account manager they can call for anything they need.

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